Question 1

What is your returns policy?

Accepted Answer

If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 14 days from the date on your dispatch note. Customer is responsible for return postage costs. Keep your certificate of postage safe as you will need this as your proof of return. Email houseofmoja@gmail.com or use the form above for more information.

Question 2

Can I exchange my item?

Accepted Answer

Unfortunately, we are currently unable to process exchanges.
If you require further assistance, then please get in contact via email maisonmoka1@gmail.com or use the form above , we aim to get back to you within 24 hours!

Question 3

How long does delivery take?

Accepted Answer

Orders take 3-5 working days if ordered before 9pm. We will be introducing 1-2 day delivery soon.

Question 4

Will a signature be needed for my delivery?

Accepted Answer

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date.

Question 5

Do you provide International delivery?

Accepted Answer

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands and the Highlands and Islands of Scotland.
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We also deliver to:
China, Canada, USA, Australia, 
Greece, Poland, Italy, Spain, Germany, Poland, France, Portugal, belgium, austria ,bulgaria, finland, hungary, netherlands, sweden, luxembourg, switzerland and Ireland
Algeria, cameroon, ivory coast, congo, zimbabwe, egypt, ghana, nigeria, kenya.
Jamaica, Trinidad, Barbados, st lucia
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Your parcel may or may not be charged customs or import duties, it all depends value of produce. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
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If your country is not listed above then please get in contact via email so we can assess whether we can ship the item to your country.

Get in touch with us

80 WESTOW HILL
CRYSTAL PALACE
SE19 1SB

Opening Hours:
Mon-Sun:9am-6.30pm

Phone:O7307 035 612

FAQ

What is your returns policy?

Can I exchange my item?

How long does delivery take?

Will a signature be needed for my delivery?

Do you provide International delivery?

Maisonmoka

Get in touch with us

80 WESTOW HILL CRYSTAL PALACE SE19 1SB Opening Hours: Mon-Sun:9am-6.30pm Phone:O7307 035 612

FAQ

What is your returns policy?

Can I exchange my item?

How long does delivery take?

Will a signature be needed for my delivery?

Do you provide International delivery?

Maisonmoka

80 WESTOW HILL
CRYSTAL PALACE
SE19 1SB

Opening Hours:
Mon-Sun:9am-6.30pm

Phone:O7307 035 612